Fix the process first
Automating a broken process makes the mess run faster. Redesign it, remove the waste, then automate what is left.
AI · Automation · Process excellence · Adelaide
AI and automation that show up on the balance sheet.
I help organisations decide where AI pays, govern it properly and deliver it so the benefits are real. The method is Lean Six Sigma, applied by a Master Black Belt with 22 years of transformation work.
Individuals chart · cycle time
Before → After
22+years leading transformation
$880M+value delivered
30+organisations
12APAC countries
Point of view
Three rules for AI that lasts
Most AI programmes stall between the demo and the budget. These rules are how I keep them moving.
Govern from day one
Policy, risk and assurance belong in the first sprint. Teams that bolt them on later end up rebuilding their work.
Count it in dollars
Every use case gets a baseline, an owner and a target before it starts. Then the benefit shows up in the budget and stands up to audit.
Services
What I take off your plate
Principal-led. I do the work myself, from the first workshop to the board paper.
AI strategy and roadmap
Decide where AI creates value in your organisation, in what order, and what it takes to get there.
- AI strategy and 12-month roadmap
- Use case portfolio and prioritisation
- Executive and board reporting
AI governance and risk
Put guardrails in place before you scale. Built on ISO 27001 and ISO 9001 practice, and ready for probity review.
- Responsible AI policy and controls
- Vendor and model evaluation
- Risk register and assurance
Automation and AI delivery
Find the right candidates, prove the business case, then deliver. I choose RPA, AI or a mix based on what fits the process.
- Opportunity discovery and business cases
- UiPath, Blue Prism and AI integration
- Delivery oversight and benefits tracking
Lean Six Sigma and CI
Fix the process before you automate it. Diagnostics, redesign and CI programmes that keep the gains.
- Operational diagnostics and root cause
- CI programme design and KPIs
- Belt training and coaching
Track record
Results from the programmes I led
Outcomes from my career roles across national infrastructure, energy, utilities, global services, finance and local government.
$460M
National broadband infrastructure
Architected a national copper rehabilitation programme that delivered about $460M in cost avoidance. SLA performance rose from about 40% to about 75% within a year, and right-first-time installs improved 13% in 90 days.
$12.2M
APAC energy operations
$7.2M then $5M in annual savings across 12 countries, with a 40% uplift in supplier compliance.
+44 pts
Global delivery centre turnaround
Took a 1,500-FTE centre from -36% to +8% gross profit in two quarters. Built the CI office from scratch and delivered $2.4M in savings in under 12 months.
A$3.25M
Investment operations
A$1.75M cash flow improvement and A$1.5M net revenue uplift through operating model redesign.
A$300K
Utility billing recovery
Restarted overdue-account communications after an 18-month regulatory pause. Recovered about A$300K in week one.
40%
Council refunds
Traced a 15-year-old cheque refund process to ERP setup, then moved it to weekly EFT. 40% faster, with no extra staff.
4.7/5
Council ICT transformation
Ran a capital works programme of about 50 milestones. Rated 4.7 out of 5 by about 100 stakeholders.
How I work
Measure first. Then change. Then hold the gain.
Step 1 · Diagnose
Baseline the process
Walk the process, collect the data and find the root causes before anyone proposes a tool.
Step 2 · Decide
Build the business case
Quantified benefits, risks and options, written for the executive who has to sign it.
Step 3 · Deliver
Pilot and scale
Hands-on delivery with short cycles. Issues get fixed in the room, not in the next report.
Step 4 · Embed
Control and handover
Control plans, dashboards and trained owners, so results last after I step back.
Free estimate
What is process waste costing you?
Pick your sector, team size and the problems you see. The estimate updates as you go.
Estimated annual opportunity
$0
- Capacity recoverable
- 0%
- Hours freed per year
- 0
- Equivalent FTE
- 0
About
A practitioner, not a slide deck.
I have spent 22 years fixing how large organisations run. I built a CI office from scratch for a 1,500-person global delivery centre at IBM. I led business process excellence for network assurance at NBN Co. I ran continuous improvement across 12 APAC countries at Hitachi Energy.
In my current role I lead an enterprise intelligent automation programme in state government. My focus is AI and automation done properly: deciding where it pays, governing it from day one, and measuring the benefit in dollars.
CIAA is my advisory practice. It is where I share that experience, with no hand-offs to junior staff.
Career experience includes
- NBN Co
- Hitachi Energy
- IBM
- Telstra Energy
- South East Water
- Vodafone
- AMP Capital
- HP
- Glen Eira Council
- Brimbank Council
- PepsiCo
- Coca-Cola
- First Data
- Intuit
Contact
Start a conversation
Questions about AI, automation or process improvement are welcome. Every message comes to me.
Email
Based inAdelaide, South Australia